Factory Express Reviews

Factory Express was founded in 1995 in Rio Rancho, NM. This means it has been in business for over 24 years. The company provides office products, office equipment, and supplies to local customers in New Mexico as well as both national and international customers. Factory Express was previously a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and has helped more than 60,000 businesses, government entities, military installations, and Fortune 500 companies with meeting their office equipment, data destruction, and business machine requirements. In early 2018, BRC Harris, which often worked together with Factory Express to service the machines sold to Colorado customers, acquired Factory Express and the two companies became unified. Now, Factory Express has an even wider array of manufacturers it can reach and bring to you at reasonable costs and can provide machine service to both New Mexico and Colorado. Factory Express has developed relationships with more than 200 industry-leading manufacturers and vendors by offering customers a large selection of high-quality products and features that can provide the best solutions to their requirements at guaranteed low prices. Factory Express has been recognized as a top dealer through high-quality customer service and superior sales performance. It has received GBC’s Dealer of the Year award five times and, in March of 2012, received the 2011 Dealer Recognition award from Dahle North America. Factory Express has good business relationships with numerous government agencies. During the years, it has provided office products, supplies, and high-security paper shredders to US agencies worldwide such as the US Navy, US Marines, and the US Army, as well as government branches at the national, state, county, and city level.

The website shop.factory-express.com offers a variety of office supplies and equipment. Here are some examples of their products and their prices:

• Intimus FlashEx Digital Media Shredder: Listed at $13,644.00, but offered at $8,405.00.
• Dahle 50514 Professional Department Shredder: Listed at $3,600.00, but offered at $1,800.00.
• Dynafold DE-42C Automatic Paper Folder: Listed at $1,850.00, but offered at $1,625.00.
• Pyramid 3800 Auto-Totaling Punch Card Time Clock: Listed at $399.99, but offered at $305.00.
• Dahle PS 380 PaperSAFE 380 Deskside Shredder: Listed at $549.00, but offered at $274.50.
• Formax AutoSeal FD 1606 Mid-Volume Pressure Sealer: Listed and offered at $7,965.00.

The website also offers roll laminators:

• GBC HeatSeal Ultima 65 27\" Roll Laminator: Listed at $3,584.00, but offered at $2,311.00.
• GBC Ultima 35 EzLoad 12'' Roll Laminator: Listed at $778.05, but offered at $721.89.
• Tamerica TCC-2700i 27\" Roll Laminator: Listed at $2,099.00, but offered at $1,625.00.

Please note that these prices are subject to change and it's always a good idea to check the website for the most current prices. The website also offers a low price guarantee and encourages customers to call if they see a better price elsewhere. They also offer leasing options for some products. The website is designed for easy online shopping and offers fast, convenient service. It's also worth noting that the website offers a wide selection of office supplies, paper shredders, laminators, binding machines, paper cutters, paper folding machines, office furniture, shrink wrap, office mailing equipment, paper handling machines, and more. They guarantee their prices and customer satisfaction.

shop.factory-express.com is an Office Supply & Equipment Company based in Denver & Boulder, CO. They offer a variety of products including paper shredders, laminators, binding machines, paper cutters, paper folding machines, office furniture, shrink wrap, office mailing equipment, and paper handling machines. Some of the popular products include the Intimus FlashEx Digital Media Shredder, Dahle 50514 Professional Department Shredder, and Dynafold DE-42C Automatic Paper Folder. They also offer roll laminators and paper collators. The company guarantees their prices and customer satisfaction. They have a low price guarantee and offer more than 40 years of combined experience in serving their customers. They also offer easy online shopping 24 hours per day, 7 days a week for fast, convenient service.

The website shop.factory-express.com provides several options for placing an order. Customers can call customer service at (800) 399-2564, fax purchase orders to (505) 891-4641, or email to poconfirm@factory-express.com. However, credit card numbers should not be included in the order due to security reasons. A customer service representative will call within 24 hours. Most merchandise can be ordered through the secure online shopping cart. All prices listed are in U.S. Dollars and subject to change. Any personal information (name, billing address, phone number, and credit card information) can be entered on the shopping cart and is secured by 128-bit encryption. This encryption ensures that the transaction cannot be viewed, intercepted, or altered by unauthorized parties. The website also uses Internet fraud screening to protect credit card transactions. Credit card payments usually process within 24 hours. The order will be processed when payment confirmation is received. Once payment confirmation is received, it will take between 1 - 3 business days for the warehouse to process the order and transport it to the carrier. Standard delivery will take between 3 - 10 business days to arrive.

At Factory Express, the Return & Exchange Policies are accepted by placing an order. All exchanges and returns are at the discretion of Factory Express and must have a Return Merchandise Authorization (RMA) Number. An RMA number must be obtained within 14 days of receipt of merchandise. Merchandise must be undamaged and returned in new condition in its original packaging. Factory Express offers a money back guarantee on all approved returns under $500 upon request. Certain items may be excluded from return or exchange.

For damaged merchandise, it is the customer’s responsibility to note any damage or possible damage to the delivery driver upon delivery. Damaged or missing items must be reported to Factory Express within 48 hours of receipt. It is the customer’s responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect.

As for the shipping policy, once payment confirmation is received, it will take between 1-3 business days for the warehouse to process the order and transport it to the carrier. Standard delivery will take between 3-10 business days to arrive. Expedited shipping options are also available. The order may be split into multiple shipments to fill the order as quickly as possible. Shipping methods and costs may vary, especially for equipment that needs to be delivered by truck. If the charges given on the online shopping cart are different than the actual shipping cost then a Factory Express customer service representative will contact the customer with the accurate shipping cost prior to processing the order.

The phone number for Factory Express is 505-247-3232. They also have a toll-free number, which is 800-399-2564. The company is located at 8201 E Pacific Pl, Ste 603-604, Denver, CO 80231. Their business hours are Monday-Friday, 8:00 am to 4:30 pm (MT).